A year into the COVID-19 pandemic, volunteer firefighting and medical first responders said they’ve made important changes in how they deal with emergency calls across Long Island — and that ironically, they’ve found unforeseen solutions amid the crisis.
For instance, while many local fire departments and ambulance companies saw vulnerable members sidelined by COVID-19-related health concerns, there was increased availability among members who would’ve otherwise been away at school or previously unavailable due to work commitments. There also has been a heightened awareness to the value of personal protective equipment and decontamination, and new strategies implemented in how to respond to emergency calls, and how to receive them.
“I think what the pandemic did was it brought EMS and fire closer together, by far,” said Jamie Atkinson, a member of Suffolk County REMSCO, or Regional Emergency Medical Services Council, and president / director of Community Ambulance Company in Sayville.
“Fire needed our medical expertise in dealing with situations they’d never dealt with before, and we needed their help in dealing with things as well — things as basic as, ‘How do we decontaminate an ambulance?’ . . . Firefighters never wore an N95 mask on a call, while we had them for specialized circumstances.
“What it did was got us together,” Atkinson said. “That’s good.”
Many local departments, always in search of volunteers, saw unexpected upticks in new recruits. Melville Fire Department Chief Dave Kaplan said new membership for his approximately 120-member department might include five or six recruits a year. This past year, Melville welcomed 15 new members, he said.
Some of that happened, he said, because high school- and college-aged recruits suddenly were home, remote-learning, while workforce-aged recruits also were working from home — or perhaps not at all.
“I think they saw what was happening [in the world] and said, ‘What can I do to help?'” Kaplan said.
Many of those recruits signed up to become medical responders, versus vying to be firefighters, he said. It’s a similar story across Long Island.
Though fire rescue and emergency response systems and protocols vary greatly from the more than 70 fire departments in Nassau and the 120 or so fire departments and ambulance companies in Suffolk, the common goal, Nassau REMSCO Fire Commission chairperson Thomas Mastakouris said, remains the same.
“It’s very complex and confusing to people who don’t understand it, but the system works,” he said. “Every 911 call gets answered. How it gets answered may depend on where you call from, what number you call, what time of the day you call. But it works. It works because of the people who make it work.”
As Kaplan said: “I think most of the time the public is not really aware of what goes into it. All they know is they call 911 and within minutes a fire truck or ambulance shows up.”
Rethinking how to respond
The pandemic complicated things in unforeseen ways but forced responders to find solutions that may ultimately provide long-term benefits.
The biggest change is how 911 operators answer calls, and something called the “fever-cough,” or FC, response protocol. Atkinson described it as a telephone-triage protocol, with operators asking basic questions that have proved hugely important for responders.
One, do you have a fever? Do you have a cough? “They’ll ask, ‘Has the patient been exposed to COVID-19? Is the patient able to move?’ ” Atkinson said.
The responses are relayed to police personnel, emergency responders and fire officials, Atkinson said.
If a patient can move or be moved, he said, the caller will be asked to have that person go outside, into an open-air environment, if possible. If not, the caller is asked to open windows at the scene to increase air flow inside — or even to have everyone on premises assemble in one room.
All of that, he said, is designed to limit exposure.
And responders, knowing they might face a COVID patient, are now able to “gear up” with the proper personal protective gear before they arrive.
“Human nature is to run in and help,” Kaplan said. “Before, we’d send an entire crew inside. Now, knowing what we know, it’s one responder to assess a situation. The whole theory has changed.”
Where medical responders used to wear PPE that was no more than a pair of gloves and blood-borne gear, he said, “Now, it’s gloves, a gown over your gear, a face mask and eye protection.” And for firefighters, gear now includes a face mask.
Decontamination also has been vitally important, officials said. Firefighters with hazmat team backgrounds have provided guidance on cleaning and containment that even ardent EMS and EMT personnel weren’t equipped for, Atkinson said.
The basics have included decontamination of ambulances, said Mastakouris, who also is a fire commissioner in the South Farmingdale Fire District.
The more stringent protocols hopefully will remain in place long after the pandemic, he said.
For instance, Northwell Health has set up a special decontamination center for ambulances at North Shore University Hospital in Manhasset, while Atkinson said similar systems, run in conjunction with local hazmat teams, are in place at South Shore University Hospital in Bay Shore and at Long Island Community Hospital in Patchogue.
Not only are those procedures more stringent, but they help get ambulances and their crews back in service quicker, Atkinson said. And that can improve 911 response times.
‘We know how to handle this now’
Oddly, while the pandemic could have negatively affected response situations, it helped mitigate some potential pitfalls, officials said.
Melville usually handles about 4,000 calls in a typical year, about 80% of those medical / EMS calls, Kaplan said. While the number of residential calls soared during the pandemic, the number of workplace calls and accident calls declined, since many area businesses closed due to COVID-19, causing employees to work remotely. The result was a small decrease in emergency calls in Melville, Kaplan said.
As Mastakouris said: “We’re all aware there’s variants out there and so this thing could spike again. But, we know how to handle this now. We know how to knock it down. We became smarter, became more aware. . . .
“It’s halftime. You’re in the locker room. You’ve got to make adjustments. But we know the plan and we know where we’ve been getting beat on the floor and so making those adjustments, well . . . it’s not as difficult now as it was at the beginning of the pandemic, when we knew nothing.”
John Valenti, a reporter at Newsday since 1981, has been honored nationally by the Associated Press and Society of the Silurians for investigative, enterprise and breaking news reporting, as well as column writing, and is the author of “Swee’pea,” a book about former New York playground basketball star Lloyd Daniels. Valenti is featured in the Emmy Award-winning ESPN 30-for-30 film “Big Shot.”
